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Complaints

Last updated: 5 November 2026

We hope that you will never have cause to complain, but if you do and you wish to register a complaint, please contact our network:

  • In writing: Stonebridge Mortgage Solutions Ltd, Regency House, Miles Gray Road, Basildon, Essex SS14 3FR
  • By telephone: 0345 646 5535
  • By email: [email protected]
  • If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

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